Pre-Order Information, Shipping & Returns
Shipping within Australia is calculated by parcel weight and begins at $7.99. We currently only ship to addresses within Australia. Those customers wishing to purchase extra cover or other upgrades for their order please contact us to arrange an adjusted invoice.
We now offer two types of pre-order
For those items that are more than 2 weeks away from delivery we have enabled a system facilitated by PayWhirl that charges a non-refundable deposit, and collects your information. You are then charged for the balance when we have shipping confirmation from our distributors. The deposit is taken to mitigate any costs incurred by non-payments and the difficulty of managing international shipping.
All credit card transaction are securely processed by Stripe.
If for some reason we are unable to fulfill you order, this deposit will be refunded.
Our best efforts are made to be accurate regarding shipping dates for Pre-Ordered items. Occasionally delays may occur due to events outside our control. If for some reason your order will be delayed more than 3 days, you can be expect to be contacted via email with an updated time frame.
We welcome your questions at anytime, please reply to your order confirmation email if you have any questions.
Those orders that contain both in-stock and pre-ordered items will be posted when the complete order is ready for shipment. If you would like the order split into multiple deliveries please contact us for an adjusted shipping invoice.
You should expect your order to arrive within 10 days in the condition it is described as on our listing. If this standard is not met please contact us to arrange a return and refund.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it , and the time it takes your bank to process our refund request.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.